Rates & Contracts

Trinh Huynh avatar Michael Herrmann avatar
87 articles in this collection
Written by Trinh Huynh and Michael Herrmann
How-To's (Buyers)

Rate Management Guide for Buyers

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Written by Trinh Huynh
Updated over a week ago

Send a Supplier Rate Request

Send your suppliers a contract request
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Written by Trinh Huynh
Updated over a week ago

Upload/Convert Myself

Upload and store supplier rates on TourConnect and convert them into TourConnect's rate format myself.
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Written by Trinh Huynh
Updated over a week ago

Receiving rates in a TourConnect contract

Supplier sends you a TourConnect contract
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Written by Trinh Huynh
Updated over a week ago

Request Rate Conversion

Submit your request to TourConnect's Data Conversion Team to have your rates converted into TourConnect's rate format.
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Written by Trinh Huynh
Updated over a week ago

Receiving rates that have been converted into TourConnect's standard contract format

Buyer opts-in to have their supplier rates converted into TourConnect's rate format
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Written by Trinh Huynh
Updated over a week ago

Receiving (external) uploaded rates submitted from a Contract Request

Supplier uploads their rates from the asset landing page
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Written by Trinh Huynh
Updated over a week ago

Receiving (attached) rates from a Contract Request email reply

Supplier replies to your Contract Request and attaches their rates
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Written by Trinh Huynh
Updated over a week ago

Receiving (attached) rates sent directly to you or a colleague via email

When a supplier sends rates to you or a colleague directly you can forward them to your TourConnect account.
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Written by Trinh Huynh
Updated over a week ago

Send a contract for multiple properties or locations

Send a contract for multiple properties using Template Groups
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Written by Trinh Huynh
Updated over a week ago

Resend a contract request

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Written by Trinh Huynh
Updated over a week ago

Manage your Rates (Buyers)

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Written by Trinh Huynh
Updated over a week ago
FAQs

Can I set different commission levels for my partners?

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Written by Trinh Huynh
Updated over a week ago

What will my partners see when they receive my rates?

This article describes the rate receiving process for your partners through TourConnect or via email.
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Written by Trinh Huynh
Updated over a week ago

How do I adjust the rates/ information inside a contract?

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Written by Trinh Huynh
Updated over a week ago

How do I add my rates? How can I send my rates?

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Written by Trinh Huynh
Updated over a week ago

How can I use my rates from last year to create a new contract?

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Written by Trinh Huynh
Updated over a week ago

Can I add bonus offers?

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Written by Trinh Huynh
Updated over a week ago

Can I add extras or packages?

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Written by Trinh Huynh
Updated over a week ago

What do the different contract statuses mean?

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Written by Trinh Huynh
Updated over a week ago

Can I add stay pay offers?

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Written by Trinh Huynh
Updated over a week ago

I received a contract request from my partner, but I cannot find it in my account?

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Written by Trinh Huynh
Updated over a week ago

Can I give allotments to my partners?

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Written by Trinh Huynh
Updated over a week ago

What is an allocation type? What does Freesale or On Request mean?

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Written by Trinh Huynh
Updated over a week ago

Can I add a blackout period?

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Written by Trinh Huynh
Updated over a week ago

How can I preview my rates before I send them?

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Written by Trinh Huynh
Updated over a week ago

Can I adjust the cancellation policy by season?

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Written by Trinh Huynh
Updated over a week ago

If I have a question about a contract, how can I ask my partners?

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Written by Trinh Huynh
Updated over a week ago

If my connection request hasn't been accepted, can I still issue my rates to my partners?

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Written by Trinh Huynh
Updated over a week ago

What is a Contract? How is a Contract defined?

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Written by Trinh Huynh
Updated over a week ago

If my partners aren't on TourConnect, can I still issue them my rates?

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Written by Trinh Huynh
Updated over a week ago

Get your TourConnect forwarding email address

Buyers can forward their supplier rates into their TourConnect account to store and manage them, along with all of their other rates.
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Written by Trinh Huynh
Updated over a week ago

What is a BSB number?

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Written by Trinh Huynh
Updated over a week ago

Where can I add my insurance information?

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Written by Trinh Huynh
Updated over a week ago

How can I view my templates?

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Written by Trinh Huynh
Updated over a week ago

Can I copy policies from a template?

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Written by Trinh Huynh
Updated over a week ago

How can I complete a template?

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Written by Trinh Huynh
Updated over a week ago

What is a blackout report?

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Written by Trinh Huynh
Updated over a week ago

How can I accept a contract?

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Written by Trinh Huynh
Updated over a week ago

I've received an updated contract, but how can I view the changes?

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Written by Trinh Huynh
Updated over a week ago

Can I update the property name on my contracts?

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Written by Trinh Huynh
Updated over a week ago

What is an allotment report?

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Written by Trinh Huynh
Updated over a week ago

How can I view my supplier's rates?

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Written by Trinh Huynh
Updated over a week ago

What is a progress report?

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Written by Trinh Huynh
Updated over a week ago

How can I access other supplier rates?

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Written by Trinh Huynh
Updated over a week ago

How can I locate a specific contract?

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Written by Trinh Huynh
Updated over a week ago

How can I add an extra pax rate?

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Written by Trinh Huynh
Updated over a week ago

Can I add a surcharge to my rates?

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Written by Trinh Huynh
Updated over a week ago

Can I adjust my policies over different seasons?

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Written by Trinh Huynh
Updated over a week ago

Can I load rates with a minimum night stay?

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Written by Trinh Huynh
Updated over a week ago

How can I update the dates for a contract where the rates have not changed?

How to change the contracting period of a template
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Written by Trinh Huynh
Updated over a week ago

How can view a side by side comparison?

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Written by Trinh Huynh
Updated over a week ago

How can I load Gross/ Retail/ Rack Rates?

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Written by Trinh Huynh
Updated over a week ago

Where do I add my star rating?

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Written by Trinh Huynh
Updated over a week ago

Can I load my nett rates into TourConnect?

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Written by Trinh Huynh
Updated over a week ago

How can I add rates for a new product?

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Written by Trinh Huynh
Updated over a week ago