Rates & Contracts

Rates

Written by Trinh Huynh
Updated over a week ago

Seasons

Written by Trinh Huynh
Updated over a week ago

Special Offers & Extras

Written by Trinh Huynh
Updated over a week ago

Rate Templates

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Updated over a week ago

Contracts (Suppliers)

Written by Trinh Huynh
Updated over a week ago

Contracts (Buyers)

Written by Trinh Huynh
Updated this week

Sending Rates

Written by Trinh Huynh
Updated over a week ago

Reporting

Written by Trinh Huynh
Updated over a week ago

Rate Management Overview for Suppliers Video

Written by Trinh Huynh
Updated over a week ago

Respond to a Contract Request and load your rates (for Suppliers) Video

What to do after receiving a Contract Request from a buyer; How to load and send your rates

Written by Trinh Huynh
Updated over a week ago

Load Your Rates Video

Load rates into a template; add rates; video tutorial

Written by Trinh Huynh
Updated over a week ago

Using Last Year's Rates to Create a New Contract Video

Written by Trinh Huynh
Updated over a week ago

Update a Template or Contract Video

Written by Trinh Huynh
Updated over a week ago

Load different rate levels or commission percentages Video

Video tutorial on how you can create templates with different rate levels or commission percentages

Written by Trinh Huynh
Updated over a week ago

Contracting Basics Webinar - Suppliers

Written by Trinh Huynh
Updated over a week ago

Rate Management Overview for Buyers

Video tutorial on how you can manage your rates as a buyers.

Written by Andrew Coulter
Updated over a week ago

Using TourConnect to Receive Your Rates

Video tutorial on how you can request and receive your supplier rates through TourConnect

Written by Trinh Huynh
Updated over a week ago

What to do after receiving a contract (for Buyers)

Video tutorial on how to manage your supplier's rates, take action on a contract, and review your supplier's rates.

Written by Andrew Coulter
Updated over a week ago

Contracting Basics Webinar - Buyers

Written by Trinh Huynh
Updated over a week ago

Create a template

Written by Trinh Huynh
Updated over a week ago

Copy Information from One Product to Another in a Template

Written by Trinh Huynh
Updated over a week ago

Load Seasonal Rates

Written by Trinh Huynh
Updated over a week ago

Load Multi-Day Tour Rates

Written by Trinh Huynh
Updated over a week ago

Load Private Tour Rates

Written by Trinh Huynh
Updated over a week ago

Preview Your Rates

Written by Trinh Huynh
Updated over a week ago

Adjust the Rates or Commission Percentage in a Contract

Adjust the rates or commission percentage in a contract using our Mass Rate Change tool

Written by Trinh Huynh
Updated over a week ago

Send a Contract

Written by Trinh Huynh
Updated over a week ago

Resend a Contract

Written by Trinh Huynh
Updated over a week ago

Update a season

Written by Trinh Huynh
Updated over a week ago

Send multiple updates at once with the Updates Queue

This article will show you how you can queue updates so that you can send multiple updates out at once.

Written by Trinh Huynh
Updated over a week ago

Update a contact (email address) and resend contracts

Update a contact; update an email address and resend contracts; resend contracts to a different email address

Written by Trinh Huynh
Updated over a week ago

Rate Management Guide for Buyers

Written by Trinh Huynh
Updated over a week ago

Send a Supplier Rate Request

Send your suppliers a contract request

Written by Trinh Huynh
Updated this week

Upload/Convert Myself

Upload and store supplier rates on TourConnect and convert them into TourConnect's rate format myself.

Written by Trinh Huynh
Updated this week

Receiving rates in a TourConnect contract

Supplier sends you a TourConnect contract

Written by Trinh Huynh
Updated over a week ago

Request Rate Conversion

Submit your request to TourConnect's Data Conversion Team to have your rates converted into TourConnect's rate format.

Written by Trinh Huynh
Updated this week

Receiving rates that have been converted into TourConnect's standard contract format

Buyer opts-in to have their supplier rates converted into TourConnect's rate format

Written by Trinh Huynh
Updated over a week ago

Receiving (external) uploaded rates submitted from a Contract Request

Supplier uploads their rates from the asset landing page

Written by Trinh Huynh
Updated over a week ago

Receiving (attached) rates from a Contract Request email reply

Supplier replies to your Contract Request and attaches their rates

Written by Trinh Huynh
Updated over a week ago

Receiving (attached) rates sent directly to you or a colleague via email

When a supplier sends rates to you or a colleague directly you can forward them to your TourConnect account.

Written by Trinh Huynh
Updated over a week ago

Send a contract for multiple properties or locations

Send a contract for multiple properties using Template Groups

Written by Trinh Huynh
Updated over a week ago

Resend a contract request

Written by Trinh Huynh
Updated over a week ago

Manage your Rates (Buyers)

Written by Trinh Huynh
Updated over a week ago

Can I set different commission levels for my partners?

Written by Trinh Huynh
Updated over a week ago

What will my partners see when they receive my rates?

This article describes the rate receiving process for your partners through TourConnect or via email.

Written by Trinh Huynh
Updated over a week ago

How do I adjust the rates/ information inside a contract?

Written by Trinh Huynh
Updated over a week ago

How do I add my rates? How can I send my rates?

Written by Trinh Huynh
Updated over a week ago

How can I use my rates from last year to create a new contract?

Written by Trinh Huynh
Updated over a week ago

Can I add bonus offers?

Written by Trinh Huynh
Updated over a week ago

Can I add extras or packages?

Written by Trinh Huynh
Updated over a week ago

What do the different contract statuses mean?

Written by Trinh Huynh
Updated over a week ago

Can I add stay pay offers?

Written by Trinh Huynh
Updated over a week ago

I received a contract request from my partner, but I cannot find it in my account?

Written by Trinh Huynh
Updated over a week ago

Can I give allotments to my partners?

Written by Trinh Huynh
Updated over a week ago

What is an allocation type? What does Freesale or On Request mean?

Written by Trinh Huynh
Updated over a week ago

Can I add a blackout period?

Written by Trinh Huynh
Updated over a week ago

How can I preview my rates before I send them?

Written by Trinh Huynh
Updated over a week ago

Can I adjust the cancellation policy by season?

Written by Trinh Huynh
Updated over a week ago

If I have a question about a contract, how can I ask my partners?

Written by Trinh Huynh
Updated over a week ago

If my connection request hasn't been accepted, can I still issue my rates to my partners?

Written by Trinh Huynh
Updated over a week ago

What is a Contract? How is a Contract defined?

Written by Trinh Huynh
Updated over a week ago

If my partners aren't on TourConnect, can I still issue them my rates?

Written by Trinh Huynh
Updated over a week ago

Get your TourConnect forwarding email address

Buyers can forward their supplier rates into their TourConnect account to store and manage them, along with all of their other rates.

Written by Trinh Huynh
Updated over a week ago

What is a BSB number?

Written by Trinh Huynh
Updated over a week ago

Where can I add my insurance information?

Written by Trinh Huynh
Updated over a week ago

How can I view my templates?

Written by Trinh Huynh
Updated over a week ago

Can I copy policies from a template?

Written by Trinh Huynh
Updated over a week ago

How can I complete a template?

Written by Trinh Huynh
Updated over a week ago

What is a blackout report?

Written by Trinh Huynh
Updated over a week ago

How can I accept a contract?

Written by Trinh Huynh
Updated over a week ago

I've received an updated contract, but how can I view the changes?

Written by Trinh Huynh
Updated over a week ago

Can I update the property name on my contracts?

Written by Trinh Huynh
Updated over a week ago

What is an allotment report?

Written by Trinh Huynh
Updated over a week ago

How can I view my supplier's rates?

Written by Trinh Huynh
Updated over a week ago

What is a progress report?

Written by Trinh Huynh
Updated over a week ago

How can I access other supplier rates?

Written by Trinh Huynh
Updated over a week ago

How can I locate a specific contract?

Written by Trinh Huynh
Updated over a week ago

How can I add an extra pax rate?

Written by Trinh Huynh
Updated over a week ago

Can I add a surcharge to my rates?

Written by Trinh Huynh
Updated over a week ago

Can I adjust my policies over different seasons?

Written by Trinh Huynh
Updated over a week ago

Can I load rates with a minimum night stay?

Written by Trinh Huynh
Updated over a week ago

How can I update the dates for a contract where the rates have not changed?

How to change the contracting period of a template

Written by Trinh Huynh
Updated over a week ago

How can view a side by side comparison?

Written by Trinh Huynh
Updated over a week ago

How can I load Gross/ Retail/ Rack Rates?

Written by Trinh Huynh
Updated over a week ago

Where do I add my star rating?

Written by Trinh Huynh
Updated over a week ago

Can I load my nett rates into TourConnect?

Written by Trinh Huynh
Updated over a week ago

How can I add rates for a new product?

Written by Trinh Huynh
Updated over a week ago