TourConnect

Can I set different commission levels for my partners?

This article describes the rate receiving process for your partners through TourConnect or via email.

What will my partners see when they receive my rates?

How do I adjust the rates/ information inside a contract?

How do I add my rates? How can I send my rates?

Can I add bonus offers?

How can I use my rates from last year to create a new contract?

Can I add extras or packages?

What do the different contract statuses mean?

Can I add stay pay offers?

I received a contract request from my partner, but I cannot find it in my account?

Can I give allotments to my partners?

What is an allocation type? What does Freesale or On Request mean?

Can I add a blackout period?

How can I preview my rates before I send them?

Can I adjust the cancellation policy by season?

If I have a question about a contract, how can I ask my partners?

If my connection request hasn't been accepted, can I still issue my rates to my partners?

What is a Contract?  How is a Contract defined?

If my partners aren't on TourConnect, can I still issue them my rates?

Buyers can forward their supplier rates into their TourConnect account to store and manage them, along with all of their other rates.

Get your TourConnect forwarding email address

What is a BSB number?

Where can I add my insurance information?

How can I view my templates?

Can I copy policies from a template?

How can I complete a template?

What is a blackout report?

How can I accept a contract?

I've received an updated contract, but how can I view the changes?

Can I update the property name on my contracts?

What is an allotment report?

How can I view my supplier's rates?

What is a progress report?

How can I access other supplier rates?

How can I locate a specific contract?

How can I add an extra pax rate?

Can I add a surcharge to my rates?

Can I adjust my policies over different seasons?

Can I load rates with a minimum night stay?

How to change the contracting period of a template

How can I update the dates for a contract where the rates have not changed?

How can view a side by side comparison?

How can I load Gross/ Retail/ Rack Rates?

Where do I add my star rating?

Can I load my nett rates into TourConnect?

How can I add rates for a new product?

Michael Herrmann

FAQs

Login

Homepage

Blog

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.