TourConnect is now offering to covert rates for any of your suppliers so that you can get more rates in our contract format. 

When submitting a rate request, buyers will have two options to have their rates converted into TourConnect's rate format (with or without a supplier signature after they're converted).

If one of the two options have been selected, then TourConnect's data loading team will convert the supplier rates once they've been submitted, and we estimate an average of 3 weeks turnaround time for rates to be converted.

1. Rates will be marked as received in a non-standard format in your Contract List and placed in a folder titled “TC Conversion - In Queue,” like so:

2. You still have access to the rates that have been provided by the supplier and you can download these rates or change the status at any time.

3. You will be able to view the status of the rate conversion by the folder name, and it can move from In Queue to In Progress, Info Needed, Signature Req. or Complete.

4. Once the rates have been converted, they’ll appear in the TC Conversion - Complete folder and will be in TourConnect’s contract format and marked as v. 2, like so:

If you have any questions regarding this process, feel free to contact our support team on or view our Rate Management Guide.

Did this answer your question?