Building on the foundation introduced in Part 1, we’re now rolling out the next evolution of Itinerary Assist — bringing more intelligent, conversational itinerary management into the original workflow.

This release introduces new chat-based capabilities that allow consultants to request itinerary changes more naturally, while improving how the system understands, interprets, and applies updates across complex itineraries.

What this means for you:

These enhancements are designed to make itinerary management feel more natural while giving consultants additional ways to work with itineraries depending on the type of update being made, and represent a significant upgrade to the overall experience. Early feedback from clients has been extremely positive, with many expressing strong enthusiasm during discussions. We’re excited about this major release and look forward to hearing your feedback.

Consultants can now make itinerary changes through chat directly within the original workflow.

Instead of navigating through multiple screens for every adjustment, you can now request updates conversationally, including:

Chat Updates.mov

The system is now better equipped to interpret intent, understand context, and apply updates more intelligently across an itinerary.

We’ve significantly improved how Itinerary Assist helps consultants create and manage bespoke itineraries.

The updated system is now better equipped to work through conversational requests, understand traveler intent, and organize itinerary changes more coherently across complex trips.

This means the system can better:

Whether consultants are building a custom trip from scratch or refining an existing itinerary, the system now produces more complete and relevant first drafts with less manual cleanup required.

This release introduces conversational itinerary updates within the existing workflow, allowing consultants to request and manage itinerary changes more naturally through chat.

The system has also been upgraded to better understand complex instructions, multi-step requests, and conversational updates.

Consultants can request a wide range of itinerary changes, including:

No — the existing workflow and UI tools remain fully available.

These new capabilities are designed to provide additional flexibility and a more conversational way to manage itinerary updates alongside the current workflow.

Not yet.

These capabilities are currently available within the original workflow, with NX workflow support planned for a future release.

Partially.

The broader itinerary intelligence improvements — including better bespoke itinerary creation, smarter request handling, and improved itinerary generation capabilities — are available across workflows.

However, conversational chat-based itinerary updates are currently only available within the original workflow. Support for conversational updates within the NX workflow is planned for a future release.

No additional training is required.

Consultants can interact naturally through chat while continuing to use the existing workflow and tools they are already familiar with.

Yes — this release specifically improves how the system handles layered, conversational, and multi-step itinerary requests across larger or more detailed itineraries.