We’ve upgraded the backend system that powers Itinerary Assist to make it smarter, faster, and more reliable itineraries — especially for large or complex itineraries.
What this means for you:
Up to 3–4× faster product matching
Faster overall itinerary updates
More accurate handling of complex or multi-step requests
Clearer progress messages and explanations of changes
No changes to your workflow and no training required
This is Part 1 of a larger rollout. This release focuses on strengthening the underlying system that interprets your requests and updates itineraries — helping you and your travelers receive better, clearer, and more reliable results.
Part 2 (coming soon) will introduce new itinerary generation tools, easier chat-based updates, expanded automation, and enhanced support visibility.
What’s New
1. A More Intelligent Update System
We’ve introduced a new way for our system to understand and process the changes you request. This means:
Better understanding of what you want changed
More accurate updates to itineraries
Improved handling of complex or multi-step requests
Whether you’re adding new services, updating dates, or adjusting traveler details, the system now determines the best way to apply those updates.
2. Major Performance Improvements — Especially for Large Itineraries
Performance has been a key focus of this release. With this update, you’ll see:
Up to 3–4× faster product matching, especially for itineraries with many services
Faster response times for itinerary updates
Better performance on long or multi-day itineraries
Reduced waiting time in conversations
These enhancements help ensure your operations continue running smoothly even during busy periods.
3. Clearer Progress & Update Messages
We’ve improved the way the system communicates while processing your request. You’ll now see:
More meaningful progress messages
Clearer explanations of what changed in the itinerary
Better visibility when updates involve multiple steps
This makes it easier to understand what the system is doing and why.
What’s Coming Next (Part 2)
Part 1 lays the foundation — Part 2 will build on it with powerful new capabilities, including:
Tools for generating new itineraries
Easy updates for dates, rooms, services, and traveler details via Chat
Even faster processing with expanded automation
More detailed logs and visibility for support teams
These additional features will further streamline how itinerary updates are created, edited, and managed.
FAQ’s
1. What has changed in this release?
We’ve upgraded the backend system that processes itinerary updates so it can better understand your requests, update itineraries more accurately, and respond faster. No changes have been made with the User Interface or design, but these changes mean smoother workflows and fewer corrections needed.
2. How will this help my team day-to-day?
You’ll see:
Faster updates, especially for larger itineraries
More accurate changes with less back-and-forth
Clearer messages explaining what the system is doing
More reliable handling of complex requests
These improvements help your team work more efficiently and reduce time spent manually fixing itinerary details.
3. Do I need to change how I send updates or requests?
No — you can continue working exactly as you do today. The improvements happen behind the scenes.
4. Is there anything I need to train my team on?
No required training. The improvements enhance what you already use.
If you have any questions, feel free to reach out to us on support@tourconnect.com or by submitting Feedback directly from your add-in.