In the TourConnect Add-In, click on the Integration Settings tab, then click “Open Configuration” next to each agent. This will open a tab in your browser.
For each agent you set up, review every service/option in the Service/Option Status Page:
If the service/option is black, it is “Tourplan enabled”. No action is needed.
If the service/option is red, it is not enabled. For all red services/options, go into Tourplan and:
Mark the service/option as “Agent Internet Access” enabled.
Ensure the service/options is accessible for the appropriate agent(s).
Check back after 12 or 24 hours, refresh your page, and ensure that your changes have been applied by Tourplan.
