Product Rules
These are rules that use different criteria to help clarify which specific product to use, rather than simply matching a product to a specific request.
For example, if the agent asks for <3 pax, use product 123, if they ask for >2 pax, user product 987.
General Rules
These are general rules to do with the overall itinerary, rather than a specific product request.
For example, add a 10GBP Oyster card to all itineraries that include one day in London.
Best Results
Remove any text not required to pick the right product (1-pax, 2-nights)
AI gets confused if the rule is too specific or there are multiple similar rules
AI will use the 1-pax, 2-nights info to fill out those fields, they are most often not required to be able to select the right product
IMPORTANT NOTE: We recommend that 1 person on your team is the official rules master. This person should regularly check on this rules page to remove duplicates and fix any rules that do not pass the validity check. This will ensure the rules match the most products possible.
